ORDER CANCELATION
You have the right to cancel an order if it has not been confirmed by the company staff only after sending an order cancellation email to info@cutterland.gr where the order number will be indicated. Cancellation will only be valid if you receive a confirmation email. If the order has already been shipped, you will need to follow the return process described below. RIGHT TO REPLACE / REFUND You have the right to return the entire order or part of it without having to notify us why you wish to return the goods within 14 business days of receipt and if the products are unused, in their original packaging. / box and have not suffered any other damage or damage. In this case, you only bear the direct cost of returning (shipping) the products. In the event that the reason for the return relates to a company error, we commit to bear the cost of returning the product. To return, change or cancel an order, you are required to contact the company either through the contact form at the address https://www.cutterland.gr/epikoinonia or send an email to info@cutterland.gr where you will indicate the order number and the type / items you wish to return. Then a company executive will contact you to arrange the process. You are required to dispatch the product in the proper condition in which you received it and confirm that the special markings on the product have not been removed. In addition, you must include your retail receipt. Returns will only be accepted after company approval. In case of return of the products and depending on the way you chose to pay your order and the way they will be returned, your refund will be completed within 8 business days from the date we receive the goods. If the consumer wishes to return his order without the fault of the company then the shipping costs are borne by the consumer himself. Upon receipt of the product, we will immediately process your request and notify you by e-mail of the processing of the request. The company wishes to offer you the best possible service, gives you the right to submit any complaint online by filling in the relevant contact form at https://www.cutterland.gr/epikoinonia At the same time, the customer has the right to return the product (s) he / she has purchased and wishes to return, by presenting him / her at the company’s physical store at Ermou 12, Athens, and after receiving an electronic communication or through the addresshttps://www.cutterland.gr/epikoinonia or by sending an email to info@cutterland.gr where you will indicate the order number and the type / items you wish to return.
TRANSPORTATION OF RETURNED PRODUCTS
In case you wish to return the goods due to a change of opinion, you are charged the immediate cost of returning the products. Receipt of returned products will only be possible from the address you indicated in advance for their shipment and which you have indicated in writing. You agree to provide our company with as much detail as possible about the delivery address of the goods, for example floor, carrier / courier access difficulties, elevator, narrow stairs, etc., to facilitate the process of picking up from our premises indicate. You agree that there will be adequate access to the space for the return of the returned goods. If the carrier thinks that picking up the products from the place you designate may cause damage to your property, he will verbally inform you and record it on the receipt form. You may instruct your partner / courier to collect the products despite this suggestion, however we will not be responsible for any damage that may be to your property or goods as the products will be collected with due care and care. . You agree to provide the Affiliate with all the products you wish to return, including all parts and accessories that constitute them. Upon receipt of the returned products by the carrier, you will sign a receipt form to certify that delivery has been made to the carrier. The receipt form will be provided to you by the courier / courier. If you are unable to be present yourself when receiving the goods from the site, you can appoint a representative to handle this process on your own. This representative should be an adult and capable of overseeing the receipt of your products for you.
